How do we simplify a process to reduce anxiety in decision-making?

For the Singapore State Courts - client in the public services sector - we undertook extensive research and prototypes over 6 months to develop a series of powerful, actionable insights that culminated in a design strategy for helping users going through trauma to navigate Singapore’s legal system.

A comprehensive strategy was delivered that covered all aspects of a solution: from redesigned systems and processes, more effective ways of communication, transforming staff culture, to spatial and product redesign.

This project completely transformed our perspective on how to design with empathy for users, through ground-breaking insights on the psychology of trauma and how anxiety affects decision-making.

What if the legal system were less complex and intimidating?

Service Design, Process Engineering, Communication Design, Interior Architecture, Product Design